Services
Loyalty Chain’s services are conducting surveys, interviews, reviews, focus groups, in depth ethnographic studies, secondary research and economic evaluations as outlined below. Projects developed in the UK have been replicated in Canada, USA, Europe and South America. If you would like more detailed information please contact us. Get in Contact Surveys- Customer feedback and satisfaction
- Patient feedback
- Health outcomes and quality of life (QALY)
- Employee feedback and satisfaction
- Organisational culture
- Internal customer feedback and satisfaction
- 360 degree employee and customer feedback
Interviews- Key customers
- Policy makers
- Payers and commissioners
- Patients
- Healthcare Professionals
- Defecting customers
- Loyal customers
- Employees
- Defecting employees
Ethnographic Research- Project plan to identify key outcomes
- Tool design to measure required outcomes
- Measurement of the value of outcomes
- Workplace observations
- Before and after analysis
- Comparisons across different countries
Analysis- Economic evaluation
- Efficiencies of digital health technologies
- Customer retention and its impact
- Value to customer of service provided
- Loyal employee analysis
- Employee productivity and retention
- Employee attrition and its impact
Reviews- Secondary research
- Systematic reviews
- Market analysis
- Job design
- Employee selection
- Training and development
- Rewards and recognition
Focus Groups- Customer advice
- Market intelligence
- Pre-launch preparation
- Product opinion
- Employee feedback
Loyalty Chain has run projects for:- Pharmaceutical Companies
- Home Healthcare Companies
- Contract Pharmaceutical Organisations
- Contract Research Organisations
- Private Hospitals
- Device Companies
- Recruitment Companies
- NHS Commissioning Groups
- Training Consultancies
- Woundcare Companies
- Digital Health Organisations
"The gulf between loyal customers and merely satisfied customers can swallow a business”
(Harvard Business Review)
Loyalty Chain Loyalty Chain works with organisations to improve customer loyalty. This is achieved through analysing and measuring the critical links that enable organisations to achieve greater profitability by understanding and controlling repeat business from its customers.
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