Services for HealthcareLoyalty Chain has extensive experience working within NHS, pharmaceutical and health care environment and with digital health technologies and interventions. Loyalty Chain's services are conducting surveys, interviews, reviews, focus groups, in depth ethnographic studies, secondary research, health economic evaluations and modelling as outlined below. Projects developed in the UK have been replicated in USA, Canada, Europe and South America. Surveys- Patients and their carers
- Digital health users
- Quality of life (QALY)
- NHS Nurses and other HCP’s
- Hospital Doctors
- GP’s
- 360 degree patient feedback
- Homecare Nurses and internal customers
Interviews- Key Hospital Doctors
- NHS Nurses and other HCP’s
- Decision makers from pharmaceutical companies
- Decision makers in NHS Trusts
- Commissioners/ payers
- Healthcare policy makers
- Patients and their carers
- Procurement managers
Ethnographic Research- Observation of tasks carried out by Healthcare Professionals
- Recording of Healthcare Professionals activities
- Value and impact of tasks
- Before and after analysis
- Prescriber behaviour
Reviews- Secondary health economic reseach
- Systematic reviews
- Job design
- Employee selection
- Training and development
- Performace assessment
- Rewards and recognition
Analysis- Health economic evaluations
- Impact of costs and consequencies of digital health technologies (DHT)
- Impact of remote patient monitoring
- Evaluation of resource allocation
- Value to customers of patient services
- Patient compliance, its impact and influences
Focus Groups- Product/ intervention assessment with Healthcare Professionals
- Patient and user feedback
- Market intelligence
- Delphi panels for potential new products
Loyalty Chain has experience in these areas:- Neurology
- Mental Health
- Endocrinology
- Dermatology
- Burns
- Respiratory
- Medical equipment
- Renal
- Rhuematology
- Oncology
- Cardiology
- Infectious Diseases
- Wound Care
- Remote patient monitoring
- Digital health interventions
- Digital health technologies
Loyalty Chain has experience with these organisations:- Home Healthcare Companies
- Contract Pharmaceutical Organisations
- NHS Commissioning Groups
- Pharmaceutical Companies
- Contract Research Organisations
- Private Hospitals
- Woundcare Companies
- Digital Health Organisations
Loyalty Chain Loyalty Chain works with organisations to improve customer loyalty. This is achieved through analysing and measuring the critical links that enable organisations to achieve greater profitability by understanding and controlling repeat business from its customers.
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